Today's Fuck-Up Brought to You By the Amazon Distribution Center in Chester, Virginia

Let me just preface this article with this - if you work at the Amazon Fulfillment Center located at 1901 Meadowville Technology Parkway in Chester, Virginia and know who is in charge of scheduling deliveries - drop me a line or better yet, share this article with them.

2nd Delivery Fail at MMR by Amazon

I placed an order for 3 items on Amazon on Wednesday, November 12, 2025 to be delivered to my business address on Arboretum Place right off Midlothian Turnpike. The delivery instructions explicitly stated that the office hours are 8:30 AM to 5:00 PM Monday through Friday.

My confirmation email indicating my order had shipped arrived at 2:07 AM and my three items would be delivered between 10 AM and 3 PM. Great. Perfect!

I received two phone calls at 5:59 AM and another at 6:00 AM from Megan in Amazon Delivery Support informing me the driver was outside but the business was closed, could I please come accept the package?

Can I not read correctly? Didn't my order specifically state that our business hours are 8:30 AM to 5:00 PM?

Did I not see my stated delivery time in the email confirmation would be between 10:00 AM and 3:00 PM - our normal Amazon delivery time?

I did not see those phone calls or voice mail messages until I was on my way in to work at 8:00 AM.

I called Amazon at 8:35 AM. I had to receive a call back to verify my account which came in at 8:39 AM.  I explained the situation to the representative I was speaking with. He put me on a brief hold and when he returned to the call he told me “the delivery driver is still in your area. I have asked him to return with the packages and deliver them. He should be there shortly.” I appreciated that and thanked him.

12:21 PM I call Amazon again on my lunch break inquiring as to where the package is because the tracking information on the website just said “We tried to delivery your package. Unfortunately we could not deliver your package because the building was closed. We will try again today.”

This representative was on the phone with me for 10 minutes attempting to right a wrong. He places me on hold and when he returns he says “I’m so sorry the initial driver did not return with your package. I have spoken with the distribution center, they have your package and are sending someone out with it right now and it should be to you within the hour.”

Did I believe him? Not 100% but I gave him the benefit of the doubt and told him if I didn’t have the package by 3:00 PM that I would be calling back.

At 3:02 PM I call back and yes, I am justifiably supremely angry. Not only did they NOT follow directions at the distribution center, two different Amazon representatives LIED STRAIGHT TO MY FACE and told me my package would be delivered. The representative I was on the phone with this time for 13 minutes informed me that the driver was done for the day but (1) had not returned to the distribution center yet and (2) was not answering his phone it was going straight to voicemail. He apologized and said the package would be delivered tomorrow morning and offered me a $5 inconvenience credit to my account.

If that had been the first time this happened, I would not have been so angry. Accidents happen, schedules are tight, things get overlooked. But this is the second time this happened in less than a month. I had an order that was due to be delivered October 16th and it never arrived. It was finally delivered on October 17th and nobody has ever been able to explain why it wasn’t delivered on the 16th as it was supposed to be.

So this message is for the Amazon Managers who work at the Amazon Chester Distribution Center. Talk to your people. If they are supposed to be answering their phones while on a route, then there should be consequences when they don’t return the calls if they are missed or send them to voicemail and don’t answer them till the end of their shift. If you have packages going to residential and business addresses - deliver the residential packages in the wee hours of the morning and put the business packages at the back of the truck to be delivered during NORMAL BUSINESS HOURS for BUSINESSES. Just because “normal business hours” for Amazon are up until 9:00 PM - that doesn’t mean all businesses are available till that late or available at 6:00 AM!

P.S.  I truly thought that I was having a heart attack this afternoon after I got off the phone with them at 3:00 PM. My chest hurt something fierce. It was super tight and hurt to try and take a deep breath. If I end up in the hospital and die from a heart attack, someone tell The Man Thing and T1 and T2 to sue Amazon.